Return & Exchanges

Customers may apply for a return or exchange within 30 days after receiving product(s). Refunds will be made by the same method you used to pay.

Please note items marked “Final Sale” cannot be returned/exchanged.

Sale and promotional items are excluded and remain subject to our regular return/exchange policy.

 

CANCELLATION

We accept order cancellations before product processing. If the order is canceled by that time, you will get a full refund.

If the product has already been shipped out, we will unfortunately be unable to cancel the order.

 

RETURN/EXCHANGE CONDITIONS

• All items must be returned in their original selling condition, without having been worn, washed or altered, and with all their tags still attached.

• All items must be returned with their original boxes.

• All items must be returned in one package.

• We can only accept returns/exchanges from the country to which an order was originally shipped, for example, orders delivered to the US must be returned from the US.

• Customized items cannot be returned.

• The return/exchange is unfortunately not free of charge (shipping fees will be charged at your own expense).

• For hygiene reasons, underwear briefs, certain jewelry, make-up, and skincare products cannot be returned. Swimwear briefs and swimsuits can only be returned if the sanitary liner strip is intact.

 

We reserve the right not to accept any return/exchange if the product shows signs of wear or has been used or altered from its original condition.

You will be informed if we propose to reject your refund/exchange; you may choose to have the product sent back to you at your own expense.

 

HOW TO RETURN AN ITEM OR AN ENTIRE ORDER?

 

Please contact our Customer service team to start the return process with the following information:

• Order number

• Proof of purchase

• Video or photo of the faulty product

 

REFUND

In case of a return, your refund will be credited to the original payment method. Shipping costs will not be refunded by Lavawa in case of returns.

 

Once your package reaches us, please allow 7-14 business days (depending on peak times) for your return to be processed. If your return does not meet the conditions listed, the package will be sent back to you at your own expense. When your return has been accepted, your refund will be issued and you will receive a confirmation email.

 

RETURN/EXCHANGE ADDRESS

1205, East Block, 102 Fangyuan e Shiguang, Zhongshan Avenue, Tianhe District, Guangzhou City, Guangdong Province, China
Zip Code: 510665

We’re available to support you via

Email: support@lavawa.com

 

Service Tel: +86 13326492010

We strive to respond to your questions within 24 hours.

 

Customer service chat hours:

Monday -- Friday, 9:00 am-8:00 pm EST

Now available in English.