Orders & Payment
What is Lavawa’s return policy?
Click here to get Lavawa’s return policy.
What payment methods do you accept?
We accept Paypal, Visa, Master Card, Maestro, American Express, Diners Club, Discover.
How to use promotion code?
First make sure you have the right code, because different codes come with different conditions.
Then enter code on your checkout page by clicking “Show order summary” on mobile, and click “→” . On computer, that would be on upper right hand of your checkout page, enter code and click “Apply”.
Do you ship to outside of the United States?
Items purchased on Lavawa can be shipped to the countries listed below.
United States, Australia, Canada, United Kingdom, Austria, Belgium, Bulgaria, Cyprus, France, Germany, Greece, Ireland, Italy, Netherlands, Poland, Portugal, Spain, Sweden, South Africa, Japan.
Where do you ship from?
Lavawa cooperates with suppliers and manufacturers in several countries around the world, now most products will be shipped by air diretly from overseas manufacturers.(Since the Covid, we are unable to keep large quantities of goods at local warehouse as before.)
And some of items support US domestic shipping(takes 3-5 business days).
When will my order ship?
Most orders will ship out in 1-3 business days. A business day is Monday through Friday, not including holidays.
When will my order arrive?
Standard shipping usually takes 12-18 days to arrive, while priority shipping usually takes 7-10 business days to arrive.
Note: Affected by Covid-19, there will be some delay on the delivery.
Where is my order invoice?
If you order more than one item, it’s possible that your order will be split into different packages because we send from different warehouses. Under that circumstance, your order invoice will be in one of your packages.