Returns & Exchanges
At Lavawa, we want every one of our customers to be completely happy with their purchase. If for any reason you are not satisfied with your purchase, simply return it to us by mail within 30 days for an exchange or refund in your original form of payment.
All merchandise must be salable and have the original tags and packaging. Returns on used items will NOT be processed.
Please follow the easy steps below: Submit your return to support@Lavawa.com along with the invoice or order number.
1.Carefully repack your product and include the form in the box.
2.Once we receive your package, our warehouse will check the item and then process the return or exchange.
3.If the item is damaged or defective, please provide an image of the entire item and a detailed image of the damaged part.
4.You can contact us by email support@Lavawa.com if you have any questions or concerns.